afb Platform Account Terms

We at afb operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. Our account terms establish the conditions under which you access our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sports markets. These terms apply to all members regardless of location—Jakarta, Surabaya, Bandung, Medan, or Semarang—and cover account opening, deposits, withdrawals, bonus eligibility, and dispute resolution.

We enforce these terms consistently across all members. Our policy prioritizes account security through identity verification, two-factor authentication, and withdrawal review. We do not offer special exemptions or retroactive policy changes. When you join afb, you agree to these conditions in full. If any term conflicts with your local jurisdiction's law, that local law takes precedence, but the remainder of these terms remains in effect.

This document outlines our commitments to you and your obligations to us. We recommend reading it carefully before opening an account. If you have questions about any term, contact our support team via email or live chat during business hours.

Account Opening and Eligibility on afb

To open an account on afb, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited by law. You are responsible for verifying that access and use of afb comply with your own jurisdiction's regulations.

When you register, you provide your legal name, email address, phone number, and date of birth. We verify this information against government-issued identification (KTP or passport). We conduct Know Your Customer (KYC) verification to confirm your identity and prevent fraud. This verification typically takes several hours to one working day. We may request additional documents if our automated system flags inconsistencies.

You must provide accurate information. If we discover false or misleading details, we reserve the right to suspend or close your account and forfeit any balance. You are responsible for maintaining the confidentiality of your login credentials. We will never ask for your password or one-time authentication codes via email or SMS.

Deposits, Withdrawals, and Payment Methods on afb

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposits typically arrive within one to three hours for e-wallets and one business day for bank transfers. Once funds appear in your wallet, you can access all games and markets immediately.

We route all withdrawals back through the same payment method you used for deposit. If you funded your account via mobile banking, your withdrawal arrives at your local payment wallet. If you used online payment, funds return to your e-wallet account. This direct-return policy ensures transparency and simplifies tracking.

Withdrawal requests are subject to verification. We check your account history, confirm no recent security alerts, and validate that your linked payment method still matches your registered identity. Standard withdrawals process within one working day. Large withdrawals trigger additional manual review; we contact you via email or SMS to confirm before funds depart. If you cannot be reached, we place your withdrawal on hold for up to 7 days.

1. Deposit Processing

   Funds arrive within one to three hours for e-wallets, one business day for bank transfers. No processing fees apply.

2. Withdrawal Verification

   We verify account history and payment method match. Large withdrawals require additional manual review and confirmation.

3. Settlement Timeline

   Standard withdrawals process within one working day. We communicate delays transparently.

"We at afb maintain transparent deposit and withdrawal processes. Our commitment to consistent timelines and clear communication builds member confidence."

Bonus Terms and Promotional Offers on afb

We occasionally offer promotional bonuses to new and existing members. Any bonus offer includes specific terms—eligibility requirements, play-through conditions, expiry dates, and game restrictions. We publish these terms clearly before you accept a bonus. You are responsible for reviewing and understanding all bonus conditions before claiming.

Bonuses are non-transferable and cannot be withdrawn as cash. They apply only to eligible games and markets as specified in the promotion. If you breach any bonus condition, we reserve the right to forfeit the bonus and any winnings derived from it. We do not offer retroactive bonus adjustments or exceptions.

During peak seasons—Idul Fitri, Idul Adha, Imlek, and Nyepi—we may expand our promotional calendar. All seasonal bonuses follow the same verification and eligibility rules as standard offers. We reserve the right to modify or cancel any promotion at any time with notice.

Account Security and Data Protection on afb

We protect your account through two-factor authentication, encrypted password storage, and regular security audits. Each login from a new device generates a one-time code via SMS or email. You must enter this code to complete login. This protects your account from unauthorized access.

We store your personal data securely and do not share it with third parties except as required by law or to process your transactions. We comply with data protection regulations and maintain standard security practices. However, no online system is completely secure. You acknowledge that you use afb at your own risk.

If you suspect unauthorized access to your account, contact our support team immediately. We can freeze your account, reset your password, and review recent transactions. We recommend changing your password regularly and never sharing your credentials with anyone.

Dispute Resolution and Complaints on afb

If you believe we have breached these terms or treated you unfairly, contact our support team with details of your complaint. We investigate all complaints and respond within five business days. If you remain unsatisfied, you may escalate your complaint to our management team for further review.

We maintain records of all transactions, game outcomes, and account activity. You can request access to your records at any time via your account dashboard or by contacting support. We use these records to resolve disputes fairly and transparently.

If we cannot resolve your complaint internally, you may pursue legal remedies available under your jurisdiction's law. These terms are governed by the laws of the jurisdiction where afb operates. Any legal action must be initiated within one year of the disputed event.

Account Termination and Suspension on afb

We reserve the right to suspend or close your account if you breach these terms, engage in fraudulent activity, or violate applicable law. Suspension may be temporary (pending investigation) or permanent (account closure). If we close your account, we will notify you via email and explain the reason.

Upon account closure, we calculate your final balance and process a withdrawal to your linked payment method within one working day. We do not refund bonuses or promotional credits if your account is closed due to breach of terms.

You may request account closure at any time by contacting our support team. We will process your request within 24 hours and return any remaining balance to your linked payment method.

Changes to These Terms on afb

We may update these terms at any time. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of afb after the effective date constitutes acceptance of the updated terms. If you do not agree with any change, you may close your account and request a withdrawal.

We encourage you to review these terms periodically. Our support team can clarify any provision or answer questions about how these terms apply to your account. Contact us via email or live chat during business hours. We maintain English-language support and can assist members across Jakarta, Surabaya, Bandung, Medan, and Semarang with account questions, game rules, or payment processing.