afb Casino & Sportsbook FAQ
Members on afb often ask about account setup, payment methods, game rules, security practices, and how our platform works across different devices and regions. This page answers the most common questions we receive from users across Jakarta, Surabaya, Bandung, Medan, and Semarang.
Our FAQ covers account registration, password recovery, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks, game mechanics, and security protocols. If your question is not addressed here, we recommend contacting our support team via email during business hours, or reviewing our Terms & Conditions and Legal notice for detailed policy information.
This FAQ is organised by topic so you can quickly find information relevant to your query. Each answer is written to be clear and practical, with references to specific payment methods, game categories, or account features where applicable. We update this page regularly as new questions arise from our community.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, security practices
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and rulesslot mechanics (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, football and esports markets
- Support and contacthow to reach our team, available hours, complaint procedures
Opening an account on afb takes three main steps. First, visit our registration page and provide your username, email address, mobile number, and a strong password. Second, verify your email by clicking the link we send you—this confirms ownership of your email. Third, complete KYC verification by uploading a photo ID (such as a passport or national identity card) and a recent utility bill or other address proof. Our verification team reviews your documents within business hours. Once approved, you can add a payment method and begin using the platform. We verify all new accounts to comply with our anti-fraud protocols and terms. Members from Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process.
If you notice unusual activity—such as sign-in attempts you do not recognize, transactions you did not authorize, or if you cannot access your account—contact our support team immediately. Do not attempt to sign in repeatedly if you suspect compromise; this may trigger a security lock. Provide us with as much detail as possible: the date and time of the suspicious activity, the device or browser involved, and any emails or notifications you received. We will review your account, disable any active sessions, and help you regain secure access. You may need to reset your password and verify your identity. If fraud is confirmed, we will work with you to resolve the issue and review our security practices.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on afb, sign in to your account and navigate to the Deposit section. Select your preferred payment method from the list. You will be presented with a transfer amount form. Enter the amount and confirm. You will receive a unique payment reference and instructions to complete the transfer through your e-wallet app. Authorize the payment in your e-wallet, and the funds will appear in your afb account within minutes. mobile banking, local payment, and online payment transfers are processed by third-party payment providers, so ensure your e-wallet has sufficient balance and is not locked. If your deposit does not arrive within subject to verification, contact support with your transaction ID.
Yes, we support deposits via e-wallet, mobile banking, local payment, and online payment bank transfers. When you choose a bank transfer in the Deposit section, you will receive our account details and a unique reference code. Use that code as the transfer note to ensure your deposit is matched to your account. Bank transfers typically take 1–3 business hours depending on your bank and the time of day. We do not process transfers during bank holidays or maintenance windows. Withdrawals to e-wallet, mobile banking, local payment, and online payment accounts follow the same timeframe. Always verify our account details before initiating a transfer and keep your receipt for reference.
Our weekly cashback is credited to active accounts based on account activity during the previous week. Cashback terms vary and are subject to change, so check our promotions page for the current offer. Generally, a percentage of your net activity is credited as a bonus to your account at the start of each week. Cashback may be subject to wagering requirements or other conditions outlined in the promotion terms. We credit cashback automatically; you do not need to claim it. However, read the full terms before wagering to understand any restrictions. Cashback is not guaranteed and depends on meeting activity thresholds. If you believe cashback was not credited correctly, contact support with details of your account activity.
Games and rules
RTP stands for Return to Player and is expressed as a percentage. It represents the average amount a slot game returns to players over a very large number of plays. For example, a slot with a returns an average of 96 for every 100 wagered over an extended period. RTP does not apply to individual sessions; it is a long-term mathematical average. Short-term results vary widely due to randomness. All slot games on afb (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game info section. Understanding RTP helps you make informed decisions about which games to try, but remember that slots are games of chance and no outcome is guaranteed.
Support and contact
Our support team responds to inquiries during standard business hours, typically Monday through Friday. Chat availability may vary during regional holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi. Outside of business hours, you can submit an email inquiry and we will respond within one business day. For urgent account issues, contact us immediately—we prioritize account security and fraud prevention. Use the contact form on our support page to submit detailed inquiries, or check our FAQ for answers before reaching out. If you contact us during off-hours, your message will be queued and addressed when the team returns.